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FAQ Cleaning Policy All items ship clean per site policies. Most clothing is machine washed and dried with hypoallergenic, low-scent detergent. Since many items are thrifted or donated, some may retain traces of pet hair, scents, or chemicals like fabric softeners or cleaners. We recommend washing all items before wearing to meet personal preferences and avoid allergies. Exceptions to Cleaning Some items ship as-is, including: - New items, with or without tags - "Dry clean only" clothing (we don't offer dry cleaning) - Non-clothing items like shoes, hats, bags, toys, and collectibles - Leather items, as they require professional care - Delicate vintage pieces Additionally, items may not be steamed or ironed before shipping. Creases or wrinkles from packaging may require additional ironing. Item Condition Each item is carefully examined, measured, and photographed to represent its condition. Any flaws are described in the listing. Please note secondhand items may have minor imperfections. Contact Us If you have questions, feel free to reach out. We'll respond within 24 hours. Shipping Time Orders ship within 1-2 business days after payment. Delays may occur during holidays, extreme weather, or other unexpected events. We appreciate your patience. Thank you for supporting our small business and promoting sustainability by buying secondhand!